Mediation process and practice: beginner to practitioner

Mediation process and practice: beginner to practitioner

This course revisits crucial interpersonal communication skills and introduces core mediation principles and process – an invaluable combination for all those working in management, HR and public facing roles.

If you are interested in becoming a mediator, or are changing career direction, join us for this long-established transformative training. This course has been developed jointly by Community Resolve (Bristol) and Conflict & Change (Newham, London), two innovative conflict transformation organisations working in the field for over 20 years.

The comprehensive course will provide all you need to start your journey as a mediator. You will be working to develop new skills that are relevant to all relationships around you – at home, at work and in community settings – and is an excellent opportunity across a range of professions and careers.

COURSE CONTENT

• COURSE INTRODUCTION – course overview

• Day 1 – UNDERSTANDING CONFLICT – conflict dynamics, reframing, and essential interpersonal skills

• Day 2 – YOU AND CONFLICT – our impact in any conflict we are involved in, including as mediators

• Day 3 – WHAT IS MEDIATION? – core principles and the skills you need to hold the space as a mediator

• Day 4 – THE MEDIATION PROCESS – understanding its future-focussed, participant-led format

• Day 5 – HOLDING THE SPACE – review of the techniques used to contain challenging discussions

• Day 6 – PRACTICING SKILLS AND NEXT STEPS – you will be keen to get lots of practice and you will.

Certificate of Completion available

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What you will learn

• Revisit crucial interpersonal communication skills, learn core mediation principles and process.
• Develop new skills that are relevant to all relationships around you - at home, at work and in community settings.
• An excellent CPD opportunity across a range of professions and careers.

Rating: 4.75

Level: All Levels

Duration: 3.5 hours

Instructor: Hen Wilkinson, PhD, Director Community Resolve