Preparing for the Helpdesk + Service Desk Interview

Preparing for the Helpdesk + Service Desk Interview

So are you planning to go in for an interview? Do you have an interview lined up, or getting to ready to start applying?

This course will give you the skills that I have learnt working in Technology for over 20 years,  having interviewed countless amounts of people.

Some people do very well in interviews, others do ok, and others really struggle.

The Helpdek / Service Desk interview can be daunting, but we'll be covering a lot of of items to help be more confident and land that job!

We've broken down this course into different section specialising in general good interview tips, along with more specific secions around the Tech role.

What we'll cover in this course -

- a breakdown on the helpdesk/service desk role

- what you should know about the role before going in

- what you should know about the company

- preparing for any questions you may get

- being confident in the answers you give your interview panel

- what you should be asking the interview panel

- the tough stuff - salaries, titles, work arrangements

- how to finish up well in your current job when leaving

This course will be easy to follow.

In preparing for this course it's a good idea to get your resume ready and read the position description for the role well.

Thanks, Emilio

Get the skills, tips and and expertise needed to excel in your interview and land the role.

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What you will learn

• Learn what your interview panel will be looking out for
• Forming your answers using the STAR method
• What questions you may be asked and questions you should ask

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Level: All Levels

Duration: 2 hours

Instructor: Emilio Aguero