Zendesk for Customer Service Agents-Complete Training Course

Zendesk for Customer Service Agents-Complete Training Course

Welcome! I am here to help you learn quickly how to use Zendesk like a PRO!

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Beginners welcome: no need to know anything about Zendesk.

Zendesk can be challenging to learn on your own without guidance from an experienced trainer. In this course, I will walk you through every step of using ZendeskL in an easy to undertand way for the absolute beginner.

This course will give you a deep understanding of Zendesk's functionality by using hands-on, contextual examples designed to showcase why Zendesk is awesome and how how to use it for customer support.

In this Zendesk course you will learn:

· How to setup a free trial account with Zendesk

· Get familiar with the Zendesk interface

· How to create tickets on behalf of customers

· All the ticket options

· How to merge, delete and change status of tickets

· How to recover deleted tickets

· How to setup your Agent Profile

· How to use macros to automate your wokr

· How to create new macros

· How to use the options available under your account

· Tips and tricks on Zendesk productivity

· How to use shortcuts

· How to search Zendesk like PRO

· How to create custom ticket fields

... and much, much more!

Enroll today and enjoy:

• Lifetime access to the course and all future updates

• 3 hours of high quality, up to date video lectures

• Practical Zendesk course with step by step instructions on how to implement the different features

Thanks again for checking out my course and I look forward to seeing you in the classroom

Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training

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What you will learn

• How to deal with tickets in Zendesk like a PRO
• How to be productive with Zendesk
• Best practices on how to use Zendesk

Rating: 4.62963

Level: Beginner Level

Duration: 3 hours

Instructor: George Smarts