ServiceNow Customer Service Management (CIS-CSM): Rome Delta
ServiceNow Customer Service Management (CIS-CSM): Rome Delta
Exam Purpose and Audience
ServiceNow certified professionals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner.
The ServiceNow CIS-CSM Rome Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release and how these interact with existing functionality. The ServiceNow CIS-CSM Delta exam is only available to currently certified individuals within 15 days after the Rome release's general availability date.
Participants in the program will then have 90 days from the Delta exam release to successfully pass it to keep their credentials current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.
Exam Scope
Engagement Methodology and Project Planning
Project Phases
Working with Clients
Customer Service Management System Setup and Configuration
Overview of CSM Application
CSM in ServiceNow
CSM Setup
Customer Service Management Integration
Integration Capabilities
Integration with 3rd. Party Systems
CSM Portal, Knowledge Management, Service Catalogue, Communities and Performance Analytics
CSM Portal
Knowledge Management
Service Catalogue
Communities and Performance Analytics
Exam Preparation
ServiceNow CIS-CSM Delta exam is a non-proctored, timed exam consisting of approximately (10) questions. The Delta exam is designed to test on the specific topic area of the certification in three main areas:
New features and functionality
Updated or changed features and functionality
Deprecated features
Once the exam starts, you will have 60 minutes to complete it.
Source Materials
Delta exam questions are based on the Rome Release Notes and product documentation that describe the updates to this release's products and features.
Question Formats and Responses
Multiple Choice (single answer):
For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.
Multiple Select (select all that apply):
There are at least four possible responses for each multiple-select question on the exam with two or more correct responses. You should review the response options and select ALL responses that accurately answer the question. The question will state how many responses should be chosen.
Practice for the ServiceNow CSM Implementation Rome delta exam with detailed answer explanations, images and hyperlinks
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What you will learn
- Gain the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application
- Learn the new, updated and changed features and functionality with the introduction of the Rome release
- Get familiar with the exam format and structure, and practice your knowledge in a similar simulated exam environment
![](https://img-c.udemycdn.com/course/240x135/4308499_bd43.jpg)
Rating: 4.6
Level: All Levels
Duration: 24 questions
Instructor: Ali Saghaeian
Courses By: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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