Customer Service Training: Dealing with Difficult Customers

Customer Service Training: Dealing with Difficult Customers

Customer service is a necessary soft skill for anyone that has interactions with customers often. And knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors.

This course will show you the ECA Method for conflict management with difficult customers:

1. E = Empathy: Show sympathy and empathy to your customers.

2. C = Take Control: To achieve conflict resolution in customer service, you must take control of the situation.

3. A= Advocacy: Where we focus on turning upset customers into brand advocates.

Whether you are in customer relationship management, sales, business development, logistics, customer support, customer experience… this list could go on and on forever; the point is: if you deal with customers often, then you must be ready for conflict resolution with upset customers

Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills

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What you will learn

• How to deal with difficult customers.
• Conflict management skills for customer service.
• You will learn the ECA method, which will give you the soft skills and the strategy that you need to manage demanding customers

Rating: 4.60526

Level: All Levels

Duration: 1 hour

Instructor: Gustavo Escobar Henríquez