CONNECT - Customer Service Excellence
CONNECT - Customer Service Excellence
Your organization's success is highly dependent on how successful you are in providing good customer service. The "Connecting with the Customer through Excellence in Customer Service" also known as the CONNECT Program is one such program designed to do such that. Here you will learn:
What Effective Communication Is
Why being proactive is the best approach to customer service
How to create a Customer Journey Map
How to listen actively and respond effectively
Best Practices in Phone and Email etiquette
The differences between being Assertive and Argumentative
How to handle challenging customers
Level up strategies in Customer Service
Learn to connect with your customers through excellent customer service. Acquire the skills needed to be awesome today!
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What you will learn
- What effective communication is
- Why being proactive is the best approach to customer service
- How to create a Customer Journey Map
![](https://img-c.udemycdn.com/course/240x135/3283602_d86d.jpg)
Rating: 4.875
Level: All Levels
Duration: 2.5 hours
Instructor: Crossworks Training and Consulting Corp.
Courses By: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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