Customer Centricity

Customer Centricity

The Course on Customer Centricty teaches participants key ways by which institutions can positively impact all their multiple customer audiences and delight them all. It will teach participants:

1. How to drive a culture of service excellence

2. How to define customers

3. 8 Best in Class Attitudes for Service SuperStardom

4. 16 Customer Centric Steps for Dominating Your Marketplace

This course is aimed at Bachelors and Masters degree students in business, marketing, international business, as well as hospitality and Tourism. It is also an excellent course for executive coaching on how to build a customer. Driven organization

How to drive a culture of service excellence

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What you will learn

• Customer service
• How to drive a culture of service excellence
• How to define customers

Rating: 3.9

Level: Beginner Level

Duration: 1 hour

Instructor: Prof Robert Ebo Hinson