Risk Management for Medical Office Staff

Risk Management for Medical Office Staff

This course gives you the tools required to excel in today's rapidly changing medical office. You will master the art of managing risks, avoiding legal landmines, and protecting your medical office from lawsuits. NOTE: Now updated with COVID-19 related information

  Increase Your Confidence And Value To Your Medical Office Team 

        By  the end of this course, you will understand your role in minimizing risks. 

              - Understand tort law and how to avoid accusations of assault and battery, false imprisonment, and invasion of privacy. 

              - Recognize the importance of staying within your "scope of practice," patient satisfaction and its role in managing legal risk. 

        - Comprehend and appreciate the "team approach" in minimizing risk and accusations of malpractice and negligence. 

  Your role in managing risk in the modern medical office. 

    Do you know that 53% of medical-related lawsuits are related to outpatient healthcare? The average settlement is about $290,000. However, a vast majority of risk management investment has been on the inpatient, or hospital environment. Statistics indicate physicians that are "liked" by their patients are less likely to be sued.  Not too surprisingly, the medical office staff plays a crucial role in the perceptions people have of any particular medical practice.

    This course focuses on outpatient risk management. It emphasizes the role of patient satisfaction, regulatory compliance and interpersonal communications play in minimizing legal exposure.  A key them is teamwork and its importance in managing risk.

Importantly, the course has been supplemented with information related to working in the COVID-19 environment.

Protecting the Practice from Litigation

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What you will learn

• Understand how they can manage numerous risks in the modern office medical practice
• Appreciate the legal concept of respondeat superior .
• Avoid potential torts in their workplace, including assault and battery, false imprisonment and invasion of privacy, and defamation of character

Rating: 4.2

Level: Beginner Level

Duration: 2 hours

Instructor: Cole Morris