Service Level Management

Service Level Management

Service-level management assures that the internal IT support-providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) are in place. The process involves assessing the impact of change on service quality and SLAs.

The Service Level Management Program provides a comprehensive overview of the major concepts and processes involved with Service Level Management. You will gain an understanding of what Service Level Management as well as knowledge and understanding of the essential components of this process, such as Service Level Agreements, Operational Level Agreements, Underpinning Contracts and the Service Catalog.

An introductory course about understanding service level management, its components and policies.

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What you will learn

• Understand what Service Level Management is about
• Learn the essential components of the Service Level Management
• Understanding Operational Level Agreements, Underpinning Contracts and the Service Catalog.

Rating: 3.8

Level: All Levels

Duration: 2.5 hours

Instructor: The Art Of Service