Configuring and Extending Dynamics 365 Customer Engagement

Configuring and Extending Dynamics 365 Customer Engagement

Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP one. The platform is not only capable of typical salesforce automation and ERP functionality, but can also be extended to serve various other purposes. This course focuses on the various deployment models, as well as the overall platform structure.

Microsoft Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP one. While the Dynamics CRM platform was already one of the leaders in the market, this new ability to unify traditional CRM with ERP functionality with reduced effort may well be the differentiating factor going forward. The platform is not only capable of typical salesforce automation and ERP functionality, but can also be extended to serve various other purposes. This flexibility, along with the various deployment options available, makes it a very enticing proposition for businesses of any size.

This course focuses on the various deployment models, as well as the overall platform structure. This information will build a knowledge base to help new users understand how this platform can be leveraged to create enterprise solutions.

About the Author

Nicolae Tarla is a Microsoft Dynamics Consultant and Business Solutions MVP, specializing in solution architectures and technical presales. He has worked on various mid-size to enterprise-level Dynamics CRM, SharePoint, and Dynamics AX implementations for both the private and public sectors. He has been delivering Microsoft Dynamics CRM solutions since version 3.0 of the platform. He has also published several books around Microsoft Dynamics CRM and has presented at conferences on this topic.

Manage and configure Dynamics 365 Customer Engagement applications and services

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What you will learn

• Solutions as containers of configurations and customizations
• Making a usable prototype from various nuts and bolts
• Defining and enforcing business processes

Rating: 4.25

Level: Beginner Level

Duration: 1.5 hours

Instructor: Packt Publishing