Helpdesk

Helpdesk

Explore the most popular customer service resource known as Help Desk. A Help Desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide Help Desk support to their customers via a toll-free number, Web site and/or e-mail. There are also in-house Help Desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a Help Desk.

This course will begin with discussions on defining and presenting the objectives and functions of the Help Desk. The succeeding modules will differentiate Customer Service and Product Support, Technical and Customer Support, and the different types of Customer Relationship Management.

An introductory course about help desk and compare it with customer, product and technical support.

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What you will learn

• Be introduced to the Help Desk and Virtual Help Desk.
• Learn about Customer Service, Product Support, and their differences.
• Learn about Technical Support, Customer Support, and their differences.

Rating: 3.9

Level: All Levels

Duration: 1.5 hours

Instructor: The Art Of Service