Total Quality Management

Total Quality Management

The Total Quality management course will focus on the following topics

-Quality definition

-The concept of needs

-Difference between the quality of a product and the quality of a service

-Quality pioneers

-The importance of top management commitment

-Investments in quality

-Porter five forces

-The importance of customers

-Designing Quality products and services

-Understanding perceptions and expectations

-Using quality tools

-six sigma

-Implementing a quality management system

Towards excellence

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What you will learn

• Understand the contribution of quality management in making better products and delivering better services

Rating: 4.4

Level: All Levels

Duration: 1 hour

Instructor: Dany Frenn