Customer Service Basics

Customer Service Basics

The Customer Service Skills course is a training course for customer support and services staff to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques and stress management.

This course develops the “Customer First” approach in the service and support staff that is responsible for providing the after sales support service to the customers. The course helps the candidates in their personal character and behavioral development which ultimately helps in providing a pleasant experience to the end customers of any business. The course also helps the candidates in stress management and avoid unnecessary and aggressive reaction to stressful situations that may arise during the course of their professional careers.

Customer Service Basics

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What you will learn

• Understand the basics of customer service
• Focus on the customer by identifying and meeting customer needs
• Learn about telephone etiquettes

Rating: 3.6

Level: All Levels

Duration: 1 hour

Instructor: Integrity Training