All You Need to Know About ITSM Processes In ServiceNow

All You Need to Know About ITSM Processes In ServiceNow

We will be starting from the basics of ServiceNow. So, even if you are not aware of creating records in ServiceNow, its fine. You will learn it.

In this course, core ITSM processes are covered - Incident, Problem, Change, Service Catalogs, CMDB, Knowledge.

Technical concepts of ServiceNow are not discussed in this course. You can look at my SerivceNow Admin course if you are looking for knowledge on Admin activities.

Understand the Core ITSM Processes in ServiceNow

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What you will learn

• Understand Basic ITSM Processes
• Know the basics of ServiceNow

Rating: 3.75

Level: Beginner Level

Duration: 3 hours

Instructor: Revanth Sodavaram Muni