Effective Communication in Credit and Collections

Effective Communication in Credit and Collections

In this course, we examine and explore the ways in which the credit and collections team communicates with customers, with salespeople, with senior management and with co-workers in other departments. We examine communication strategies in general as well as:

• Effective debt collection strategies
• More successful ways to interact with salespeople
• How to manage disagreements with your customers
• How emails can and should be used, and recognize the ways that emails should not be used in credit and collections.
• Effective and ineffective use of emails in credit and collections

If you would like Continuing Education Credit (e.g. CPE, CE, CPD, etc.) for this course, it is available if you take this course on the Illumeo dot com platform under course title: Effective Communication in Credit and Collections: What You Don’t Know Can Hurt You!. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more. However, in order to receive CPE credit the courses must be taken on an ‘approved-by-the-governing-body’ CPE platform, and for over two dozen corporate professional certifications, that is the Illumeo platform. Go to Illumeo dot com to learn more.

This course explores the ways in which the credit & collections team communicates with customers, salespeople, etc.

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What you will learn

• Identify better ways of communicating with customers, and with the sales department.
• Identify new tools and methods for engaging with customers to quickly collect delinquent debts.
• Explore how to improve communications between the credit department and senior management.

Rating: 4.35

Level: Intermediate Level

Duration: 44 mins

Instructor: Illumeo Learning